Transparency of the game
Fairness is paramount at CasinoJoy, as such we use algorithms and practices such as random number generators which ensure fair game play. To show our confidence in the integrity of our casino, we voluntarily agree to make our systems, algorithms and practices available for inspection and review by any legitimate gaming commission or government authority.
Collusion
We recognise the strategy of collusion and have developed a “Collusion Prevention System” to detect such players who employ this strategy and to ban them from the site.
Payouts
Payouts made by CasinoJoy are delivered in a prompt and efficient manner, for the benefit and satisfaction of our customers. We also provide details of previous payouts, stating the percentages of payout on our games.
Financial Transactions
All CasinoJoy clients use the Electronic Cash (“ECash”) system to process online financial transactions. Extensive security measures within CasinoJoy and ECash mean that all information sent is completely secure.
ECash is one of the most reliable and trusted e-commerce applications – and since 1996, has processed more than US $11 billion in secure and uncompromised electronic cash transactions for customers in more than 240 countries around the world.
With absolute on-line security, 24 hour customer support and CasinoJoy’s strict policies on gaming ethics, you can feel at ease with CasinoJoy.
The following points explain how we maintain a secure and safe environment for financial transactions:
Account Security
Each account held at CasinoJoy is subject to the following security measures:
Access to Funds
CasinoJoy maintains customer balances in cash, or cash equivalent. Deposits and withdrawals at CasinoJoy are made online in real-time and are secured by Ecash’s Security System.
Controlled Access
CasinoJoy accounts may only be accessed with a unique username (alias) and password from the original computer where the account was opened. Your alias and password ARE NOT stored on your computer and must be input each time you wish to enter.
Always keep your password strictly confidential. A user may choose to create a login disk to access his or her account from different computers, but this is at the sole discretion of the user. By creating a disk of this nature, you lose the above-mentioned computer-level degree of security. CasinoJoy accepts no responsibility for any fraud resulting from the use of lost or misplaced disks.
Personal Details Verification
All users must register with their full mailing address and full legal name (no initials or abbreviations) when creating an account at CasinoJoy. An address change must be verified in writing via fax. Users found to have registered with an abbreviated or false name or mailing address are subject to having their account(s) locked.
Withdrawal Verification
All withdrawals are subject to account verification. ECash Direct will request the documents at the time of withdrawal. This is to ensure the continued safety and security of your CasinoJoy account.
Account Identifiers
Each account is identified by a unique account number, automatically generated when the account is made. This account number cannot be changed.
Account Statements
Account statements may be viewed online in real-time, 24 hours a day.
