FAQ
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Rules
Deposit
Withdrawal
Payment methods
Type
Fee
Process time
Minimum Per Transaction
Maximum Per Transaction
 
 
Credit Card
Free
Instant
C$10
C$5000
Details
Fee Process Time
Free Instant
Min. Max.
C$10 C$5000

Take advantage of fast and free deposits with your VISA card.* To get started, go to the ‘My Account’ page and click on ‘Deposit’. At the pop-up, select from the dropdown menu the Visa icon, type the amount you wish to deposit into the ‘Enter Amount’ field, or select from the preselected amounts and click ‘Continue’. Enter your card details and once again, tap ‘Continue’. Your deposit will show immediately in your Casino Joy balance. Prior to completing the transaction, you may incur another level of security and be redirected to a secure banking page potentially requesting a PIN or password, depending on whom you bank online with. Ensure the cardholder name matches the name on the Casino Joy account.
*Where admissible/approved/recognised by the card scheme.

 
Debit Card
Free
Instant
C$10
C$5000
Details
Fee Process Time
Free Instant
Min. Max.
C$10 C$5000

Take advantage of fast and free deposits with your VISA Electron card.* To get started, go to the ‘My Account’ page and click on ‘Deposit’. At the pop-up, select from the drop-down menu the Visa Electron icon, type the amount you wish to deposit into the ‘Enter Amount’ field, or select from the preselected amounts and click ‘Continue’. Enter your card details and once again, tap ‘Continue’. Your deposit will show immediately in your Casino Joy balance. Prior to completing the transaction, you may incur another level of security and be redirected to a secure banking page potentially requesting a PIN or password, depending on whom you bank online with. Ensure the cardholder name matches the name on the Casino Joy account.
*Where admissible/approved/recognised by the card scheme.

 
Credit Card
Free
Instant
C$10
C$5000
Details
Fee Process Time
Free Instant
Min. Max.
C$10 C$5000

Take advantage of fast and free deposits with MasterCard.* To get started, go to the ‘My Account’ page and click on ‘Deposit’. At the pop-up, select from the drop-down menu the MasterCard icon, type the amount you wish to deposit into the ‘Enter Amount’ field, or select from the preselected amounts and click ‘Continue’. Enter your card details and once again, tap ‘Continue’. Your deposit will show immediately in your Casino Joy balance. Prior to completing the transaction, you may incur another level of security and be redirected to a secure banking page potentially requesting a PIN or password, depending on whom you bank online with. Ensure the cardholder name matches the name on the Casino Joy account.
*Where admissible/approved/recognised by the card scheme.

 
Debit Card
Free
Instant
C$10
C$5000
Details
Fee Process Time
Free Instant
Min. Max.
C$10 C$5000

Take advantage of fast and free deposits with your Maestro card.* To get started, go to the ‘My Account’ page and click on ‘Deposit’. At the pop-up, select from the drop-down menu the Maestro icon, type the amount you wish to deposit into the ‘Enter Amount’ field, or select from the preselected amounts and click ‘Continue’. Enter your card details and once again, tap ‘Continue’. Your deposit will show immediately in your Casino Joy balance. Prior to completing the transaction, you may incur another level of security and be redirected to a secure banking page potentially requesting a PIN or password, depending on whom you bank online with. Ensure the cardholder name matches the name on the Casino Joy account.
*Where admissible/approved/recognised by the card scheme.

 
Online Bank Transfer
Free
Instant
C$10
C$2500
Details
Fee Process Time
Free Instant
Min. Max.
C$10 C$2500

Interac is simple to use – this payment method makes it a lot easier for Canadian players to deposit to Casino Joy. Select it from the Deposit menu at the cashier, select your bank, input your desired amount and enter your Online Banking details. After you hit the confirm button, your funds will be waiting for you to use at Casino Joy! More about Interac and Interac Online on their website visit www.interac.com

 
Online Bank Transfer
Free
Instant
C$10
C$2500
Details
Fee Process Time
Free Instant
Min. Max.
C$10 C$2500

Casino Joy offers Interac as a free and easy transitionary banking service which allows you to make instant payments to Casino Joy from your bank. At the cashier, select the Interac e-Tranfer option in the Cashier. Merchant details will display confirming where to make the transfer. Access your online bank in a new browser tab or window, select Interac e-transfer in your Bank Account as well as the deposit amount before confirming the recipient. Swirl back to Casino Joy to confirm the payment. To find our more or to register with Interac, please visit visit www.interac.com

 
Electronic Voucher
Free
Instant
C$10
C$400
Details
Fee Process Time
Free Instant
Min. Max.
C$10 C$400

Depositing at Casino Joy without an online bank account or credit card is simple and easy through the use of Paysafecard. After going to your ‘My Account’ page and clicking on ‘Deposit’, select the Paysafecard icon from the dropdown list and either select or enter the amount you wish to deposit. You will be redirected to Paysafecard’s site in order to enter your 16-digit voucher number. At this stage, you’ll also be able to deposit using more than one voucher by selecting ‘Enter Additional PIN’. Once completed, your Casino Joy balance will be updated. And the best part? You’ll incur no extra charges. Click here for more information on Paysafecard.

 
E-wallet
Free
Instant
C$10
C$5000
Details
Fee Process Time
Free Instant
Min. Max.
C$10 C$5000

Kickstart your Casino Joy experience by using the ecoPayz payment method, which allows for quick and easy transactions.* Top up your ecoPayz account through either your bank account or Credit/Debit card. To make a deposit, make your way to the ‘My Account’ page, click on ‘Deposit’ then select the ecoPayz method from the drop-down menu. Once you have entered your desired deposit amount, your funds will be instantly available in your Casino Joy account – as long as the name on your ecoPayz account matches your player account name. If you’d like to find out more about the world of ecoPayz, visit visit www.ecopayz.com.
*Where admissible/approved/recognised by the eWallet scheme.

 
Online Bank Transfer
Free
Instant
C$10
C$5000
Details
Fee Process Time
Free Instant
Min. Max.
C$10 C$5000

When using the iDebit payment method, you will be directly connected to your online bank at the point of checkout, ensuring fast and secure payments into your Casino Joy account – without the need for a Credit/Debit card. Select the iDebit icon from the drop-down menu before entering the amount you wish to deposit. Even if you do not have an iDebit account, you can still fund your Casino Joy account. Whilst existing users can log in, new users can make use of the guest check out and create an account after depositing funds into their Casino Joy account. Since iDebit currently supports all major Canadian brands, you can make a deposit in either CAD or USD. Your transaction will be complete upon receiving approval and the merchant will receive instant confirmation of your payment. To learn more please visit www.idebitpayments.com.
*Where applicatory/authorised/supported by the card scheme.

 
Online Bank Transfer
Free
Instant
C$10
C$5000
Details
Fee Process Time
Free Instant
Min. Max.
C$10 C$5000

When using InstaDebit, you will be linked directly to your online bank account at checkout, offering you fast, simple and secure deposits. Using InstaDebit allows you to make payments directly to you Casino Joy account without the need for a Credit/Debit card. Simply go to the ‘My Account’ page, click on ‘Deposit’ then select the InstaDebit icon from the drop-down menu and enter the amount you would like to deposit. Existing users will be asked to log in whilst new users will have to create an InstaDebit account before they can deposit into their Casino Joy account. Instadebit currently supports all financial institutions in Canada, so you’ll find making a deposit in CAD or USD simple. After logging in to your Instadebit account, click Approve your transaction will be complete. To learn more please visit www.instadebit.com.
*Where applicatory/authorised/supported by the card scheme.

Payment methods
Type
Fee
Process time*
Minimum Per Transaction
Maximum Per Transaction
 
 
Credit Card
Free
1-3 Business Days**
C$10
C$3000
Details
Fee Process Time*
Free 1-3 Business Days*
Min. Max.
C$10 C$3000

If you’d like to cash in on your wins and make a withdrawal within 1-3 Business Days, you can do so free of charge with your VISA card.** To complete the withdrawal process, go on over to the ‘My Account’ page and then click on ‘Withdraw’. Once you have selected your preferred payment method, you will be asked to enter your desired amount and complete the remaining steps. Please ensure that the same card which was used to make a deposit is also being used for the withdrawal. Kindly keep in mind that the card holder’s name and the name found on your Casino Joy account must match in order for your withdrawal to be authorised.
*Upon review & approval
**Where applicatory/authorised/supported by the card scheme.

 
Debit Card
Free
1-3 Business Days**
C$10
C$3000
Details
Fee Process Time*
Free 1-3 Business Days*
Min. Max.
C$10 C$3000

If you’d like to cash in on your wins and make a withdrawal within 1-3 Business Days, you can do so free of charge with your VISA Electron.** To complete the withdrawal process, go on over to the ‘My Account’ page and then click on ‘Withdraw’. Once you have selected your preferred payment method, you will be asked to enter your desired amount and complete the remaining steps. Please ensure that the same card which was used to make a deposit is also being used for the withdrawal. Kindly keep in mind that the card holder’s name and the name found on your Casino Joy account must match in order for your withdrawal to be authorised.
*Upon review & approval
**Where admissible/approved/recognised by the card scheme.

 
Credit Card
Free
1-3 Business Days**
C$10
C$3000
Details
Fee Process Time*
Free 1-3 Business Days*
Min. Max.
C$10 C$3000

If you’d like to cash in on your wins and make a withdrawal within 1-3 Business Days, you can do so free of charge with MasterCard.** To complete the withdrawal process, go on over to the ‘My Account’ page and then click on ‘Withdraw’. Once you have selected your preferred payment method, you will be asked to enter your desired amount and complete the remaining steps. Please ensure that the same card which was used to make a deposit is also being used for the withdrawal. Kindly keep in mind that the card holder’s name and the name found on your Casino Joy account must match in order for your withdrawal to be authorised.
*Upon review & approval
**Where applicatory/authorised/supported by the card scheme.

 
Online Bank Transfer
Free
3-5 Business Days**
C$10
C$3000
Details
Fee Process Time*
Free 3-5 Business Days**
Min. Max.
C$10 C$3000

Withdrawing from Casino Joy to your Canadian bank account is a breeze with Interac. Choose it from the dropdown menu and once your request is accepted, follow the email link and input the SMS password. Your funds will go straight to your bank! Be sure to have the right email and phone details linked to your account. Look them up on www.interac.com.

 
E-wallet
Free
Instant**
C$10
C$3000
Details
Fee Process Time*
Free Instant**
Min. Max.
C$10 C$3000

LWithdraw your winnings using ecoPayz’s safe and speedy methods without having to pay any fees.** Once you’ve gone to the ‘My Account’ page, click on the ‘Withdraw’ button, select the ecoPayz icon and enter your desired amount. And that’s it – you’ve arrived at your destination without any additional steps! We only ask that you ensure that the name used for your ecoPayz account matches the name registered to your Casino Joy one. Sign up and learn more at www.ecopayz.com www.ecopayz.com.
*Upon review & approval
**Where relevant/allowed/supported by the eWallet scheme.

 
Online Bank Transfer
Free
3-5 Business Days
C$10
C$3000
Details
Fee Process Time*
Free 3-5 Business Days
Min. Max.
C$10 C$3000

Want to make comfortable transfers from your Casino Joy account via the bank?* Go to the ‘My Account’ page and select the ‘Withdraw’ option before choosing your preferred payment method from the drop-down menu. After inputting the amount that you would like to withdraw, you will receive an email confirming your withdrawal once this has been approved. It is important to keep in mind that the name on your bank account must be the same as the one on your Casino Joy account.
*Upon review & approval

 
Online Bank Transfer
Free
3-5 Business Days**
C$10
C$3000
Details
Fee Process Time*
Free 3-5 Business Days**
Min. Max.
C$10 C$3000

When using iDebit to withdraw funds from your Casino Joy account, simply go to ‘My Account’, click on the ‘Withdraw’ button and select the iDebit icon from the drop-down menu, before entering the amount you would like to withdraw. You will then be asked to log in to your iDebit account once you have been redirected to idebitpayments.com and select ‘Withdraw Funds’. For new users, you will have to provide your bank account information. When registering your bank account, simply log in to your iDebit account and select ‘Register Bank Account’ when you will be asked to enter your bank details. Funds should reach your bank account within 5 business days. To learn more please visit www.idebitpayments.com

 
Online Bank Transfer
Free
3-5 Business Days**
C$10
C$3000
Details
Fee Process Time*
Free 3-5 Business Days**
Min. Max.
C$10 C$3000

To withdraw your funds from your Casino Joy account using Instadebit, visit My Account, followed by Withdraw. Select Instadebit and enter the amount you would like to withdraw. Log into your Instadebit account and, when redirected, click 'Withdraw funds'. Funds should reach your Instadebit balance inside five working days. With Instadebit, you will have the ability to make further deposits back into your Casino Joy account. However, should you wish to return funds to your bank, log into Instadebit and select ‘Withdraw Funds’. To learn more please visit www.instadebit.com

Licensing and Regulation

Genesis Global Limited is incorporated under the laws of Malta (C65325) at registered address Level 6A, Tagliaferro Business Centre, Gaiety Lane, High Street, Sliema, SLM 1549, Malta. Genesis Global Limited is licensed and regulated by the Malta Gaming Authority with licence number MGA/B2C/314/2015 issued on the 5th August 2016 and also by the UK Gambling Commission with licence number 000-045235-R-324169-007. Gambling can be harmful; our Responsible Gaming page helps you to stay in control.

 

UNDER AGE GAMBLING IS AN OFFENCE.