FAQ
Contact Us
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Rules
Deposit
Withdrawal
Payment methods
Type
Fee
Process time
Minimum Per Transaction
Maximum Per Transaction
 
 
Credit Card
Free
Instant
€10
€5000
Details
Fee Process Time
Free Instant
Min. Max.
€10 €5000

Take advantage of fast deposits with your VISA card.* To get started, go to the ‘My Account’ page and click on ‘Deposit’. At the pop-up, select from the drop-down menu the Visa icon, type the amount you wish to deposit into the ‘Enter Amount’ field, or select from the preselected amounts and click ‘Continue’. Enter your card details and once again, tap ‘Continue’. Your deposit will show immediately in your Casino Joy balance. Prior to completing the transaction, you may incur another level of security and be redirected to a secure banking page potentially requesting a PIN or password, depending on whom you bank online with. Ensure the cardholder name matches the name on the Casino Joy account.
*Where admissible/approved/recognised by the card scheme.

 
Debit Card
Free
Instant
€10
€5000
Details
Fee Process Time
Free Instant
Min. Max.
€10 €5000

Take advantage of fast deposits with your VISA Electron.* To get started, go to the ‘My Account’ page and click on ‘Deposit’. At the pop-up, select from the drop-down menu the Visa icon, type the amount you wish to deposit into the ‘Enter Amount’ field, or select from the preselected amounts and click ‘Continue’. Enter your card details and once again, tap ‘Continue’. Your deposit will show immediately in your Casino Joy balance. Prior to completing the transaction, you may incur another level of security and be redirected to a secure banking page potentially requesting a PIN or password, depending on whom you bank online with. Ensure the cardholder name matches the name on the Casino Joy account.
*Where admissible/approved/recognised by the card scheme.

 
Credit Card
Free
Instant
€10
€5000
Details
Fee Process Time
Free Instant
Min. Max.
€10 €5000

Take advantage of fast deposits with your MasterCard.* To get started, go to the ‘My Account’ page and click on ‘Deposit’. At the pop-up, select from the drop-down menu the MasterCard icon, type the amount you wish to deposit into the ‘Enter Amount’ field, or select from the preselected amounts and click ‘Continue’. Enter your card details and once again, tap ‘Continue’. Your deposit will show immediately in your Casino Joy balance. Prior to completing the transaction, you may incur another level of security and be redirected to a secure banking page potentially requesting a PIN or password, depending on whom you bank online with. Ensure the cardholder name matches the name on the Casino Joy account.
*Where admissible/approved/recognised by the card scheme.

 
Debit Card
Free
Instant
€10
€5000
Details
Fee Process Time
Free Instant
Min. Max.
€10 €5000

Take advantage of fast deposits with your Maestro card.* To get started, go to the ‘My Account’ page and click on ‘Deposit’. At the pop-up, select from the dropdown menu the Maestro icon, type the amount you wish to deposit into the ‘Enter Amount’ field, or select from the preselected amounts and click ‘Continue’. Enter your card details and once again, tap ‘Continue’. Your deposit will show immediately in your Casino Joy balance. Prior to completing the transaction, you may incur another level of security and be redirected to a secure banking page potentially requesting a PIN or password, depending on whom you bank online with. Ensure the cardholder name matches the name on the Casino Joy account.
*Where admissible/approved/recognised by the card scheme.

 
E-wallet
Free
Instant
€10
€5000
Details
Fee Process Time
Free Instant
Min. Max.
€10 €5000

Make deposits faster than the speed of light with the popular e-wallet, Skrill. Simply go to the ‘My Account’ page, click on ‘Deposit’ and select the Skrill icon.* Once you have entered the amount you would like to deposit, you will be automatically redirected to the Skrill webpage where you must confirm your payment. Your balance will then immediately be credited with your deposited funds. The name of your Skrill account must match that of your Casino Joy account. Visit www.skrill.com for more information.
*Where admissible/approved/recognised by the eWallet scheme.

 
E-wallet
Free
Instant
€10
€5000
Details
Fee Process Time
Free Instant
Min. Max.
€10 €5000

Kickstart your Casino Joy experience by making instant deposits when using Neteller.* This is an eWallet that prides itself on quick transactions. Make your way to the ‘My Account’ page, click on ‘Deposit’, choose the Neteller icon from the list of payment methods and enter the amount you would like to deposit. If this is the first time you are using Neteller, you will be asked to enter your email address and Neteller secure ID. These details will be saved to your Casino Joy account, making future transactions much easier and smoother. Please make sure that the name registered to your player account matches that on your Neteller account. If you’d like to create a Neteller account or simply want some more information, please visit www.neteller.com.
*Where admissible/approved/recognised by the eWallet scheme.

 
E-wallet
Free
Instant
€10
€1000
Details
Fee Process Time
Free Instant
Min. Max.
€10 €1000

Kickstart your Casino Joy experience by using the ecoPayz payment method, which allows for quick and easy transactions.* Top up your ecoPayz account through either your bank account or Credit/Debit card. To make a deposit, make your way to the ‘My Account’ page, click on ‘Deposit’ then select the ecoPayz method from the dropdown menu. Once you have entered your desired deposit amount, your funds will be instantly available in your Casino Joy account – as long as the name on your ecoPayz account matches your player account name. If you’d like to find out more about the world of ecoPayz, visit www.ecopayz.com.
*Where admissible/approved/recognised by the eWallet scheme.

 
Bank Transfer
Free
Instant
€10
€5000
Details
Fee Process Time
Free Instant
Min. Max.
€10 €5000

Use Skrill Rapid Transfer to transfer funds to Casino Joy from your Skrill wallet or bank. This payment method is secure, instant and easy to use. For example, Rapid Transfer uses your bank’s security to make sure nothing goes wrong. From the dropdown, choose “Rapid Transfer” then input your details and your bank. You’ll be taken to the online banking page, where you can log in to conclude the transfer. Once this has been approved, you’ll see the updated figure in your Casino Joy account. More info on www.skrill.com/en/rapid-transfer/.
*Where admissible/approved/recognised by the eWallet scheme.

Payment methods
Type
Process time*
Minimum Per Transaction
Maximum Per Transaction
 
 
Credit Card
1-3 Working Days**
€10
€2300
Details
Process Time*
1-3 Working Days**
Min. Max.
€10 €2300

If you’d like to cash in on your wins and make a withdrawal within 1-3 Business Days, you can do so with your VISA card.** To complete the withdrawal process, go on over to the ‘My Account’ page and then click on ‘Withdraw’. Once you have selected your preferred payment method, you will be asked to enter your desired amount and complete the remaining steps. Please ensure that the same card which was used to make a deposit is also being used for the withdrawal. Kindly keep in mind that the card Visa holder’s name and the name found on your Casino Joy account must match in order for your withdrawal to be authorised.
*Upon review & approval
**Where applicatory/authorised/supported by the card scheme

 
Debit Card
1-3 Working Days**
€10
€2300
Details
Process Time*
1-3 Working Days**
Min. Max.
€10 €2300

If you’d like to cash in on your wins and make a withdrawal within 1-3 Business Days, you can do so with your VISA Electron card.** To complete the withdrawal process, go on over to the ‘My Account’ page and then click on ‘Withdraw’. Once you have selected your preferred payment method, you will be asked to enter your desired amount and complete the remaining steps. Please ensure that the same card which was used to make a deposit is also being used for the withdrawal. Kindly keep in mind that the card Electron holder’s name and the name found on your Casino Joy account must match in order for your withdrawal to be authorised.
*Upon review & approval
**Where applicatory/authorised/supported by the card scheme

 
Credit Card
1-3 Working Days**
€10
€2300
Details
Process Time*
1-3 Working Days**
Min. Max.
€10 €2300

If you’d like to cash in on your wins and make a withdrawal within 1-3 Business Days, you can do so with your MasterCard.** To complete the withdrawal process, go on over to the ‘My Account’ page and then click on ‘Withdraw’. Once you have selected your preferred payment method, you will be asked to enter your desired amount and complete the remaining steps. Please ensure that the same card which was used to make a deposit is also being used for the withdrawal. Kindly keep in mind that the card MasterCard holder’s name and the name found on your Casino Joy account must match in order for your withdrawal to be authorised.
*Upon review & approval
**Where applicatory/authorised/supported by the card scheme

 
E-wallet
Instant**
€10
€2300
Details
Process Time*
Instant**
Min. Max.
€10 €2300

Enjoy smooth, fast withdrawals from Casino Joy when using Skrill.* First, you need to make your way to the ‘My Account’ page and click on the ‘Withdraw’ button. Then, select the Skrill icon from the dropdown menu and enter your desired withdrawal amount. Once you’ve completed the required steps, you will be redirected to Skrill’s website where you’ll be asked to log in to your account and finalise the transaction. Keep in mind that the name used when registering your Skrill account should match the one used when registering your Casino Joy account. If you’d like to learn more about Skrill, please visit www.skrill.com.
*Upon review & approval
**Where admissible/approved/recognised by the eWallet scheme.

 
E-wallet
Instant**
€10
€2300
Details
Process Time*
Instant**
Min. Max.
€10 €2300

Make quick and safe withdrawals from your Casino Joy account when using Neteller.** If this is your preferred eWallet of choice, go to the ‘My Account’ page and click on the ‘Withdraw’ option before selecting your preferred option and entering your desired amount. Keep in mind that the name used on your Neteller account should match the one used to register with Casino Joy. If you’d like to find out more about this payment method, visit www.neteller.com.
*Upon review & approval
**Where admissible/approved/recognised by the eWallet scheme.

 
E-wallet
Instant**
€10
€2300
Details
Process Time*
Instant**
Min. Max.
€10 €2300

Withdraw your winnings using ecoPayz’s safe and speedy methods.** Once you’ve gone to the ‘My Account’ page, click on the ‘Withdraw’ button, select the ecoPayz icon and enter your desired amount. And that’s it – you’ve arrived at your destination without any additional steps! We only ask that you ensure that the name used for your ecoPayz account matches the name registered to your Casino Joy one. Sign up and learn more at www.ecopayz.com.
*Upon review & approval
**Where applicatory/authorised/supported by the eWallet scheme

 
Online Bank Transfer
3-5 Working Days
€10
€2300
Details
Process Time*
3-5 Business Days
Min. Max.
€10 €2300

Want to make comfortable transfers from your Casino Joy account via the bank?* Go to the ‘My Account’ page and select the ‘Withdraw’ option before choosing your preferred payment method from the dropdown menu. After inputting the amount that you would like to withdraw, you will receive an email confirming your withdrawal once this has been approved. It is important to keep in mind that the name on your bank account must be the same as the one on your Casino Joy account.
*Upon review & approval

 
Bank Transfer
1 Working Day
€10
€2300
Details
Process Time*
1 Working Day
Min. Max.
€10 €2300

Rapid Transfer** by Skrill is another way to ensure quick, hassle-free withdrawals from Casino Joy to your bank. To withdraw, select the Rapid Transfer method by clicking on the logo, then click on “Withdraw” followed by “Continue” and the withdrawal will be processed immediately. More information available on www.skrill.com/en/rapid-transfer/.
*Upon review & approval
** Where relevant / accepted / supported by the system.

Licensing and Regulation

Genesis Global Limited is incorporated under the laws of Malta (C65325) at registered address 28, GB Buildings, Level 3, Watar Street, Ta’ Xbiex, XBX 1301, Malta. Genesis Global Limited is licensed and regulated by the Malta Gaming Authority with licence number MGA/B2C/314/2015 issued on the 5th August 2016 and also by the UK Gambling Commission with licence number 000-045235-R-324169-008. Gambling can be harmful; our Responsible Gaming page helps you to stay in control.

 

UNDERAGE GAMBLING IS AN OFFENCE.